Shipping and Delivery

All prices are retail prices and are stated in euro. Prices are displayed inclusive of 21% vat ( Spain ). For our non-eu customers reduce 21% vat. Prices do not include: taxes, duties, import fees charged by your local government, service, payment or delivery charges depending on your country. If you are a non-eu customer/resident, QIOTTI does not charge vat tax or any other taxes on your purchase. If you are a resident of any eu country, we do charge 21% vat tax ( Spain ) on our products. As customs policies vary by country, we cannot anticipate what these charges will be and therefore QIOTTI will not be responsible for any taxes, duties, import fees or custom fees levied once the purchased QIOTTI products reaches your country. For taxes, duties, import fees charged please contact your local government.

All purchased goods are shipped with ups or dhl ( for orders outside spain ) and spain correos ( for domestic deliveries in spain ). When your order leaves our warehouse you will receive a tracking number via e-mail in order for you to track your order on ups, dhl or correos. All delivery times are estimated depending on the carrier.

Timely delivery is based on the condition that the courier ( Ups, Dhl and Correos ) keeps day-to-day delivery schedules. QIOTTI will not be held responsible for delays with the couriers. All delivery estimates are based upon working/business days. A more expedited delivery service is offered, however a higher rate will also be applied. Please note that the following delivery charges do not include import costs that may be due when the purchased goods reach the country of destination. For taxes, duties, import fees charged please contact your local custom office.
QIOTTI maintains full ownership of the products until full payment has been obtained.

It is possible to cancel your order if it hasn’t been sent. Contact us and we will help you at info@qiotti.com. If your order has been sent, you will have to return the products in order to receive a refund. The freight will not be refunded. It is not possible to change your order once it has been submitted. This also includes changing the size or color of a product, removing an item, changing the delivery address or payment method. All packages are sent via Ups / Dhl from our warehouse in spain. Your order will be sent within 1 working days after it has been placed.

We ship all over the world, and the freight charge depends on your delivery address and your purchase amount. Find your delivery zone below and see the freight charges – as well as your freight free limit.

COUNTRY

LOGISTIC

PRICE IN EURO

DELIVERY IN WORKING DAYS

SPAIN

SPAIN POST CORREOS / UPS

0,00 EUR

1-3

EUROPE

UPS / DHL

3,90 EUR

3-6

INTERNATIONAL

SPAIN POST CORREOS / UPS

9,90 EUR

3-8

EUROPE EXPRESS

UPS / DHL

14,90 EUR

1-3

STANDARD EU DELIVERY IS FREE ON ALL ORDERS EXCEEDING 50,00 EURO

If nobody is at the address when ups makes the delivery, a note is left in the mailbox and ups leaves with the package. Another attempt to deliver will be made the next day. A total of three attempts to deliver will be made. If delivery is not possible, the package will be returned to us. When you find the ups note in your mailbox, contact them to arrange another delivery address, time or tell them the package can be left in your back yard etc.
You can have your package delivered to your work address if this is more convenient for you. This should just be included as delivery address. Please note that it is not possible to make a delivery to a PO Box.

All products on qiotti.com website are currently in stock unless the product is marked ‘out of stock’ or ‘sold out’. If you are interested in ordering an ‘out of stock’ item, please contact us by email at info@qiotti.com. We do our best to inform you where our products are available for purchase other than qiotti.com. We reserve the right to cancel a delivery and/or order in the event that the stock quantity and/or price was incorrect at the moment of placing the order. If we are unable to deliver in accordance with the terms and conditions of order, we will contact you and give you the opportunity to cancel the order from qiotti.com.