RETURNS AND REFUNDS
RETURN PROCEDURE AND CONDITIONS
We want all our customers to receive high quality products. If there is something wrong with the product you have received or if your delivery is not identical to your order (wrong product or if a product is missing), please contact our customer service. If you send us a mail, please include as many details as possible including your order number as well as a picture if there is something wrong with one of the products.
If you are not completely satisfied with your product, simply return the unused product(s) in its original unbroken packaging within 14 days of receipt for a refund.
When we receive the product, we will refund the value of the purchased the product, but not the original freight.
All products must be returned in their original packaging with all enclosed documentation and the packaging cannot be broken or in any other way damaged – neither can the product. Otherwise it will not be possible to obtain a refund.
QIOTTI provides a one year right to complaint according to the sale of goods act covering defect manufacture and materials registered during normal use of the item. The right to complaint does not cover damages, defects or wear and tear, resulting directly or indirectly from wrongful use, bad maintenance, unauthorized operations or violence. Complaints regarding defects or faults discovered during normal examination of the item must be communicated to qiotti.com within a 14 day period. Subsequently, items may be returned for one of the following: repair, exchange, or if agreed upon, reimbursement.
PLEASE NOTE THAT ALL RETURNS MUST BE CLEAN, UNUSED AND IN THE ORIGINAL CONDITION THAT YOU RECEIVED IT WITH ORIGINAL PACKAGING.
Make sure the items are in the same condition you received them in, with all tags still attached. Ship the item together with the completed return form included in all purchases and the original invoice. We recommend shipping the goods with a courier service that is easily tracked as the sender incurs the return shipping expenses. Returned products are sender’s responsibility until it reaches our warehouse.
After receiving the package we will process returns shortly and notify you of further procedure via email. All returned products are controlled by qiotti. Once your returned item has successfully been approved and received by qiotti, the purchase price will be refunded to your account (taxes, customs, duties etc, which have been added after the purchase was made at qiotti.com will not be refunded nor will the shipping costs). Please note that we do not accept packages sent by cash on delivery.
We will examine your claim, and determine if it is due to: natural wear and tear, improper use, third-party interference, natural disasters, or damage unrelated to production or quality, in which case we will not replace or fix. If applicable, we will offer to fix the claim or replace it with a new product if it is in stock. Fixing the product will always be the first option reviewed and we will inform you of our decision. Please note that packages can take up to 21 days to be delivered. Refunds can take up to 30 days to appear depending on your bank or card issuer.
IF YOUR RETURN DOES NOT MEET THE CONDITIONS LISTED, WE WILL NOT BE ABLE TO ISSUE THE REFUND AND THE PACKAGE WILL BE SENT BACK TO YOU.
YOU MUST PAY FOR THE FREIGHT TO RETURN THE GOODS AND THIS MUST ALSO BE ARRANGED BY YOURSELF. THE GOODS ARE YOUR RESPONSIBILITY UNTIL THEY REACH OUR WAREHOUSE. PLEASE ENSURE YOU PACK THE RETURN SAFELY TO PREVENT ANY DAMAGE TO THE PRODUCTS OR BOXES.
YOUR CLAIM SHOULD BE SEND TO US AS SOON AS POSSIBLE.IF YOUR CLAIM IS JUSTIFIED WE WILL REFUND YOUR REASONABLE FREIGHT EXPENSES.
IF YOU HAVE CONCERNS ABOUT THIS POLICY, PLEASE CONTACT US BEFORE YOU SHIP YOUR RETURN.
RETURN A PRODUCT
Please note that when you return a product it is very important to state the order number as well as your name and address. Without these details we will not be able to process your refund. Furthermore, a detailed description of the problem is necessary – if you have a claim. Remember to provide us with a receipt for your freight charges if we have to reimburse them.
Please enclose a return form with the returned products. You can download the return form here.